Responsibilities can be a pain. Especially those that directly pertain to treating my bipolar disorder. When I actually do focus and commit to handling something of importance, I feel like I’m on top of things for once. Then on occasion, just when you think the stars are aligned, and you’re coming out ahead, stupid annoyances create stubborn roadblocks to your personal victory. Where am I going with this? Okay, it started yesterday when I attempted to connect with Quest Diagnostics, a medical testing lab, to inquire about Lithium level testing (I usually go to my doctor’s office, but that is no longer feasible). I wanted a price in case my crappy insurance didn’t cover it. Alright, easy enough. I had already put off testing for a week too long and it is getting close to my next appointment, so I took the initiative (meaning- my wife didn’t have to get on my ass), and I called first thing in the morning. Line was busy. No problem, I’ll call back in a bit. Line still busy. Damn, maybe there is something wrong with their phone. I waited an hour and a half, then called again. Ring ring ring- answering machine. Really? Waited another half hour and called back. This time a woman answered. I explained what I needed. She literally told me that she was busy with a patient and that I needed to call back in 10-15 minutes. Now, having worked customer service for several years, I know professional etiquette would have been to take my info and call me back. But whatever. I was in control of this. At this point, I had been at work, in my office, alone. I knew my boss would be here shortly and since I am not out with my bipolar at work, I was really hoping to resolve this without providing him any of my personal business. For safe measure, I gave the woman 20 minutes before I dialed again. Ring ring ring- line busy. Fucking really? Needless to say, I never connected with the lab. And it made me a little anxious because I tend to put off important phone calls, appointment scheduling, and paperwork deadlines. I was nervous that if I didn’t do it yesterday, I wouldn’t do it at all. Damn roadblocks.
Okay, with a fresh mindset, I came to work this morning, and since I was alone, it was safe to call Quest and take care of business already. Ring ring ring- BUSY! I couldn’t believe it. Again I waited about 20 minutes, and yep- still busy. I was now getting angry, but talked myself into taking the proactive route. I Googled other Quest locations, in the hopes that maybe I was just lucky enough to get the incompetent lab office, and even though it was the most convenient location for me, perhaps someone else be of assistance. I called another office and wouldn’t you believe I let that phone ring until the office answering machine picked up. Unbelievable. At this point I gave up. It takes a great deal of effort for me to remember to stay on top of these things, and when the other party can’t get their own situation figured out, it creates problems for me. The bigger problem is that I’ve been trying to connect with them for two days, and I still need to have my blood work done. In a way, my health is being compromised because a company cannot do their job. The only option that could get me anywhere is if I just go down to the lab tomorrow, in person. I hope I don’t need an appointment, because if I do, I have a feeling I may show them how quickly my moods really can swing!